Neo Omni

Privacy Policy

Last updated: November 4, 2026

1. Introduction

Neo Omni ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We operate in compliance with applicable data protection laws, including the Brazilian General Data Protection Law (LGPD), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and the European General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect information when you voluntarily provide it:

  • Contact Information: Name, email address, company, and any additional information you choose to include in your message, including an optional budget range and your preferred language.
  • Communications: The content of messages you send us through our contact form or email.
  • Call bookings: If you book a call, the name, email and time you choose are handled by our scheduling provider, Cal.com.

Cookies and analytics

With your consent, we use Google Tag Manager and the Google tools it loads (such as Google Analytics and Google Ads conversion tracking) to understand how visitors find and use this website and to measure our advertising. These tools may set cookies and collect information such as pages visited, approximate location, device and browser type, and the ad that brought you here.

Nothing of this is loaded until you click "Accept" in the cookie banner. If you click "Decline", the site works the same and no analytics or advertising cookies are set. To change your choice, clear this site's data in your browser and the banner will appear again.

To protect our contact form from spam, we may use Cloudflare Turnstile, which checks that a real person is sending the form. Google's use of data is described at policies.google.com.

3. How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiries and communicate with you about our services
  • Provide information or services you have requested
  • Comply with legal obligations when required

We do not use your information for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you provide explicit consent for specific processing activities.
  • Contract: When processing is necessary to fulfill a contract with you.
  • Legitimate Interests: When processing is necessary for our legitimate business interests.
  • Legal Obligation: When we are required to process data by law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist us in operating our website and providing services, such as our hosting provider, Resend (which delivers contact form messages to our inbox), Cal.com (call scheduling), Cloudflare (spam protection) and Google (analytics and advertising, only with your consent).
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request transfer of your data to another service.
  • Objection: Object to certain types of processing.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please email us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Brazil and Canada. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: Email us
Location: Calgary, Canada